ISO 10004:2018
International Standard
Current Edition
· Approved on 16 July 2018
Quality management — Customer satisfaction — Guidelines for monitoring and measuring
ISO 10004:2018 Files
English 35 Pages
Current Edition
70.91 BHD
ISO 10004:2018 Scope
This document gives guidelines for defining and implementing processes to monitor and measure customer satisfaction.
This document is intended for use by any organization regardless of its type or size, or the products and services it provides. The focus of this document is on customers external to the organization.
NOTE Throughout this document, the terms "product" and "service" refer to the outputs of an organization that are intended for, or required by, a customer.
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