This document provides guidelines for customer identification in mobile financial services (MFS), including:

—    a general framework of customer identification for MFS;

—    the multi-dimensional overall identity assurance level (AL) of an MFS customer and its evaluation criteria;

—    security and privacy considerations.

This document also contains annexes which demonstrate how to apply the ALs in practice, through (e)KYC use cases in different regions, for example.

This document is applicable to various kinds of MFS providers, including but not limited to commercial banks and third-party payment service providers.

This document is applicable to identifying natural persons. Identifying legal entities, known as (e)KYB, is out of the scope of this document.