ISO/IEC TS 20000-14:2023

مواصفة قياسية دولية   الإصدار الحالي · اعتمدت بتاريخ ٢٧ نوفمبر ٢٠٢٣

Information technology — Service management — Part 14: Guidance on the application of Service Integration and Management to ISO/IEC 20000-1

ملفات الوثيقة ISO/IEC TS 20000-14:2023

الإنجليزية 30 صفحات
الإصدار الحالي
66.04 BHD

مجال الوثيقة ISO/IEC TS 20000-14:2023

This document provides guidance for organizations that are establishing or improving a service management system (SMS) by incorporating a service integrator. The incorporation of a service integrator is aimed at addressing an environment that includes services sourced from multiple service providers.

This document specifically focuses on Service Integration and Management (SIAM) in the context of an SMS.

The intended users of this document include:

     organizations that need to manage multiple service providers within a new or existing SMS according to SIAM; and

     consultants and advisors that support an organization during SMS implementation or improvement, where a SIAM approach is being adopted.

NOTE 1       This document is applicable for organizations implementing SIAM in conjunction with SMS. It does not limit organizations or individuals from implementing any other management and governance model for managing multivendor environments along with SMS.

This document is not applicable to organizations that have only one service provider.

NOTE 2       In SIAM, the term "supplier" is not used. Internal and external suppliers are both referred to as “service providers”. See 4.2 for further comparison of terminology.

الأكثر مبيعاً

GSO 150-2:2013
 
مواصفة قياسية خليجية
فترات صلاحية المنتجات الغذائية - الجزء الثاني : فترات الصلاحية الاختيارية
BH GSO 150-2:2015
GSO 150-2:2013 
مواصفة قياسية بحرينية
فترات صلاحية المنتجات الغذائية - الجزء الثاني : فترات الصلاحية الاختيارية
BH GSO 2055-1:2016
GSO 2055-1:2015 
لائحة فنية بحرينية
الأغذية الحلال – الجزء الأول : الاشتراطات العامة للأغذية الحلال
GSO 2055-1:2015
 
لائحة فنية خليجية
الأغذية الحلال – الجزء الأول : الاشتراطات العامة للأغذية الحلال

اعتمدت مؤخراً

ISO 14617-1:2025
 
مواصفة قياسية دولية
Graphical symbols for diagrams — Part 1: General rules
ISO/IEC TS 18661-4:2025
 
مواصفة قياسية دولية
Programming languages, their environments, and system software interfaces — Floating-point extensions for C — Part 4: Supplementary functions
ISO/IEC TS 18661-5:2025
 
مواصفة قياسية دولية
Programming languages, their environments, and system software interfaces — Floating-point extensions for C — Part 5: Supplementary attributes
ISO 8871-5:2025
 
مواصفة قياسية دولية
Elastomeric parts for parenterals and for devices for pharmaceutical use — Part 5: Functional requirements and testing