BH GSO ISO/IEC TR 20000-11:2022
Information technology — Service management — Part 11: Guidance on the relationship between ISO/IEC 20000-1:2011 and service management frameworks: ITIL®
BH GSO ISO/IEC TR 20000-11:2022 Files
BH GSO ISO/IEC TR 20000-11:2022 Scope
ISO/IEC TR 20000-11:2015 is a Technical Report that provides guidance on the relationship between ISO/IEC 20000?1:2011 and a commonly used service management framework, ITIL. It can be used by any organization or person wishing to understand how ITIL can be used with ISO/IEC 20000?1:2011, including:
a) a service provider that has demonstrated or intends to demonstrate conformity to the requirements specified in ISO/IEC 20000?1:2011 and is seeking guidance on the use of ITIL to establish and improve an SMS and the services;
c) a service provider that already uses ITIL and is seeking guidance on how ITIL can be used to support efforts to demonstrate conformity to the requirements specified in ISO/IEC 20000?1:2011;
d) an assessor or auditor who wishes to understand the use of ITIL as support to achieve the requirements specified in ISO/IEC 20000?1:2011.
The correlations provided in this part of ISO/IEC 20000 are for ISO/IEC 20000?1:2011 and ITIL?2011.
Clause 4 describes how ITIL can support the demonstration of conformity to ISO/IEC 20000?1:2011. Clause 5 relates chapters in ITIL to clauses in ISO/IEC 20000?1:2011. The tables in Annex A and Annex B relate terms, clauses and processes in ISO/IEC 20000?1:2011 to ITIL.
Best Sellers From Information Sector
![GSO Standard](https://static.gso.org.sa/gso-uicore/assets/images/logo_gso_sml.png)
![ISO Standard](https://static.gso.org.sa/gso-uicore/assets/images/logo_iso_sml.png)
![BH Standard](https://static.gso.org.sa/gso-uicore/assets/images/logo_bh_sml.png)
![GSO Standard](https://static.gso.org.sa/gso-uicore/assets/images/logo_gso_sml.png)
![ISO Standard](https://static.gso.org.sa/gso-uicore/assets/images/logo_iso_sml.png)
![IEC Standard](https://static.gso.org.sa/gso-uicore/assets/images/logo_iec_sml.png)
![GSO Standard](https://static.gso.org.sa/gso-uicore/assets/images/logo_gso_sml.png)
![ISO Standard](https://static.gso.org.sa/gso-uicore/assets/images/logo_iso_sml.png)
![IEC Standard](https://static.gso.org.sa/gso-uicore/assets/images/logo_iec_sml.png)
![BH Standard](https://static.gso.org.sa/gso-uicore/assets/images/logo_bh_sml.png)
![GSO Standard](https://static.gso.org.sa/gso-uicore/assets/images/logo_gso_sml.png)
![ISO Standard](https://static.gso.org.sa/gso-uicore/assets/images/logo_iso_sml.png)
Recently Published from Information Sector
![GSO Standard](https://static.gso.org.sa/gso-uicore/assets/images/logo_gso_sml.png)
![ISO Standard](https://static.gso.org.sa/gso-uicore/assets/images/logo_iso_sml.png)
![GSO Standard](https://static.gso.org.sa/gso-uicore/assets/images/logo_gso_sml.png)
![ISO Standard](https://static.gso.org.sa/gso-uicore/assets/images/logo_iso_sml.png)
![IEC Standard](https://static.gso.org.sa/gso-uicore/assets/images/logo_iec_sml.png)
![GSO Standard](https://static.gso.org.sa/gso-uicore/assets/images/logo_gso_sml.png)
![ISO Standard](https://static.gso.org.sa/gso-uicore/assets/images/logo_iso_sml.png)
![IEC Standard](https://static.gso.org.sa/gso-uicore/assets/images/logo_iec_sml.png)
![GSO Standard](https://static.gso.org.sa/gso-uicore/assets/images/logo_gso_sml.png)
![ISO Standard](https://static.gso.org.sa/gso-uicore/assets/images/logo_iso_sml.png)
![IEC Standard](https://static.gso.org.sa/gso-uicore/assets/images/logo_iec_sml.png)