ISO/IEC TS 20000-14:2023

International Standard   Current Edition
· Approved on 27 November 2023 ·

Information technology — Service management — Part 14: Guidance on the application of Service Integration and Management to ISO/IEC 20000-1

Information technology (IT) in general
Including general aspects of IT equipment

ISO/IEC TS 20000-14:2023 Files

null Pages
Current Edition

ISO/IEC TS 20000-14:2023 Scope

This document provides guidance for organizations that are establishing or improving a service management system (SMS) by incorporating a service integrator. The incorporation of a service integrator is aimed at addressing an environment that includes services sourced from multiple service providers.

This document specifically focuses on Service Integration and Management (SIAM) in the context of an SMS.

The intended users of this document include:

     organizations that need to manage multiple service providers within a new or existing SMS according to SIAM; and

     consultants and advisors that support an organization during SMS implementation or improvement, where a SIAM approach is being adopted.

NOTE 1       This document is applicable for organizations implementing SIAM in conjunction with SMS. It does not limit organizations or individuals from implementing any other management and governance model for managing multivendor environments along with SMS.

This document is not applicable to organizations that have only one service provider.

NOTE 2       In SIAM, the term "supplier" is not used. Internal and external suppliers are both referred to as “service providers”. See 4.2 for further comparison of terminology.

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